Our Promises
At Green Side Up Landscaping, we know we’re not perfect — and we don’t pretend to be. Mistakes can happen, but what sets us apart is how we respond. When something goes wrong, we own it, fix it, and learn from it. Every challenge becomes a chance to grow stronger and serve you better.
The promises below are our compass — the commitments that guide how we show up, communicate, and care for your property every single day.
We treat every service like our reputation depends on it — because it does.
Our goal is to have you so delighted, you can’t wait to leave a 5-
review.
Your satisfaction is guaranteed. If at any point you’re not happy with our services, you can stop — just pay for services rendered, nothing more. No risk.
We are not robots; as humans, we will surely make mistakes, but our commitment to owning any errors, fixing them, and learning from them will show you our commitment to continually improving.
Exclusive programs designed to reward loyal clients, elevate your property, and strengthen your community.
When you trust Green Side Up Landscaping with your home, you deserve more than great service — you deserve meaningful benefits that grow with you. The GSU Advantage gives every maintenance client access to perks that make maintaining and improving your outdoor space easier, more affordable, and more rewarding than ever.
Because we believe the neighborhoods we serve should grow better — together.
We know your time is valuable. If we miss your call or message, our team promises to get back to you as quickly as humanly possible. Clear, prompt communication is part of our commitment to exceptional service — because staying connected matters.
Our Signature Start meeting gives every new client the personal attention they deserve. You’ll meet your Point of Contact in a complimentary on-site introduction where we align on your vision, priorities, and communication preferences. During this meeting, we’ll also walk you through our 5-Star Promise — our commitment to providing such exceptional service that you’ll feel confident giving us a 5-star review.
Your satisfaction is non-negotiable. If any part of your service falls short or is accidentally missed, we immediately schedule a return visit within 24 hours to ensure everything meets the highest standard — without any additional fee.
We take pride in building patios that look great and stay great. That’s why every patio installed by Green Side Up Landscaping includes a Three-Year Craftsmanship Warranty. If shifting, settling, or any unevenness occurs in the surface — even a small hump or bump — simply let us know. We’ll come out, assess the issue, and make it right. Your outdoor space should be a place to relax and enjoy, and our warranty ensures your patio remains as solid and beautiful as the day it was installed.
At Green Side Up Landscaping, we see your landscape as a living investment that thrives through shared responsibility — we bring healthy, professionally installed plants and you provide the ongoing care they need to grow strong. Every tree and shrub we install comes with a One-Year Limited Warranty on plant material, giving you peace of mind while your new landscape takes root. If a warranted plant fails despite proper watering and care, we’ll share the burden: GSU covers replacement plant material (up to 10% of your project’s total plant value), and the homeowner covers the labor for removal and re-installation. This balanced approach ensures we’re both invested in the success of your yard — and if you ever see something concerning, contacting us early gives the best chance to protect and preserve your landscape.
Simple Steps For Our landscape work
01 | Schedule
Choose a convenient time to meet and fill out a few quick details about the services you're interested in.
02 | Prepare
Watch our short pre-meeting video, think through your budget, and explore our website to make sure we’re the right fit for your project.
03 | Meet
A member of our sales team will meet with you on-site to walk through your goals and explore the best options for your space.
04 | Approve
You’ll receive a detailed proposal within 24 hours. Once you approve it, we get straight to work.
05 | Enjoy
You’ll be connected with a dedicated point of contact who will guide you every step of the way—so you can sit back and enjoy landscaping you’re proud of!
